FAQs
Q: Is Delivery Free?
A: Yes, for a limited time Etoile Emporium offers free shipping across Australia and New Zealand on all orders.
Q: What Types of Payment Do You Accept?
A: We accept all major payment methods, including Credit Cards, Debit Cards, Apple Pay, PayPal, Google Pay and many others.
Q: Is My Information Secure With Etoile Emporium?
A: Absolutely. We use SSL encryption to protect your data. Your payment details are never stored and are used only once at purchase. We value your privacy and never share personal information.
Q: How Can I Check the Status of My Order?
A: Please allow 12–24 hours for processing. Once shipped, you’ll receive a confirmation email with tracking details. You can also check progress via our Track Your Item page.
Shipping & Processing
Q: How Long Does Order Processing Take?
A: Orders typically take 1–2 business days to process (excluding weekends and holidays). During peak periods/holidays, processing may take longer due to high order volume.
Q: How Long Is the Shipping Time?
A: Standard transit time is 7–12 days. External factors such as customs inspections, carrier delays, holidays, weather, or natural events may affect delivery timelines, so exact delivery dates can’t be guaranteed.
Q: Will I Receive a Tracking Number?
A: Yes. A tracking number is usually issued 2–3 days after shipment (timing may vary by fulfillment center). In rare cases where a tracking number isn’t available, your order is still fully insured—any missing items will be reshipped at no cost.
Q: I Haven’t Received a Tracking Number Yet—What Should I Do?
A: Please check your spam/junk folder first. If you still don’t see tracking and your order is outside the estimated window, contact us and we’ll assist right away.
Q: What Couriers Do You Use?
A: Couriers vary by destination and fulfillment center so we can deliver efficiently and keep costs fair.
Order Support
Q: I Didn’t Receive an Order Confirmation—What Now?
A: Please ensure your email address is correct and check spam/junk folders. If you still don’t see it, email us at support@etoileemporium.com and we’ll resend your confirmation.
Q: What Happens if I’m Not Home at Delivery?
A: A household member can receive the parcel. If no one is available, carriers typically leave a collection slip so you can pick up your package at the nearest post office or access point.
Q: Can I Change My Order or Address After Placing It?
A: We process orders quickly—often within 24–48 hours. If you need changes, contact support@etoileemporium.com as soon as possible and we’ll do our best. Once an order is processed or shipped, we’re unable to modify it.
Q: Can I Change or Cancel My Order?
A: Reach out promptly and we’ll try to help before fulfillment. After shipment, changes/cancellations aren’t possible, but our support team can still assist while your order is in transit.
Q: I Have a Question Not Listed Here.
A: We’re here to help. Reach out to us here or email support@etoileemporium.com and our team will get back to you as soon as possible.
✨ Thanks for shopping with Etoile Emporium — we’re committed to making your experience simple, safe, and enjoyable.
