Shipping policy

At Etoile Emporium, we proudly offer shipping to all customers across the United States, United Kingdom, Europe, New Zealand, Australia, Canada, and Asia. We work with trusted global carriers to ensure fast, reliable delivery on every order.

Order Cutoff Time

Order Cutoff Time: 5:00 PM . Orders placed after this time will be processed the next business day, which may add an extra day to the delivery estimate.

Order Handling Time

Handling Time: 1 to 3 business days (Monday to Friday).

Once your order is processed, it will be shipped by one of our trusted carriers.

Transit Time

Transit Time: 7 to 9 business days (Monday to Friday).

Estimated Delivery Time

Estimated Delivery Time: 8 to 12 business days, including both handling and transit time.

Shipping Regions & Estimated Delivery

United States: 8 to 12 business days

United Kingdom: 8 to 12 business days

Europe: 8 to 12 business days

Australia: 8 to 12 business days

New Zealand: 8 to 12 business days

Canada: 8 to 12 business days

Asia (including Middle East): 8 to 12 business days

Note: Shipments to remote or non-metropolitan areas may require additional transit time.

Shipping Carriers

We use reliable international carriers depending on your region, including:

  • USPS
  • Royal Mail
  • Evri
  • DHL
  • UPS
  • FedEx
  • NZ Post
  • Aramex
  • And other trusted logistics partners

Shipping Fees

All orders include FREE tracked shipping, regardless of region or order amount.

Tracking Information

All orders come with a tracking number.

Tracking details are sent 2–3 days after the order is shipped.

You can also track your package on our website’s Tracking Page.

Please note: Some orders may ship from different fulfillment centers depending on stock availability.

Order Cancellation

We can only cancel an order within 2 hours of purchase.

If you need to cancel, please get in touch with us immediately at support@etoileemporium.com or via live chat.

After the 2-hour window, your order may already be processing, and we cannot guarantee cancellation.

Incorrect or Insufficient Address

Please ensure your shipping address is correct at checkout.

If you notice an error, reply to your confirmation email immediately.

Once the order is processed, we cannot change the address.

Etoile Emporium is not responsible for packages returned due to incorrect or insufficient addresses.

Unclaimed or Undeliverable Packages

We are not responsible for packages returned as:

Unclaimed

Refused

Undeliverable

Incorrect address

Insufficient address

Reshipping may require an additional shipping fee.

High-Season Delivery Delays

During peak seasons (October–December), transit times may be longer due to high order volume.

We appreciate your patience — your order will arrive, and we are committed to your satisfaction.

Contact Information:

Customer Service Hours:

  • Monday to Sunday: 9:00 AM – 5:00 PM
  • Response Time: We respond within 24 hours.